Privacy Policy

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.universalpp.co.nz.

Personal Information We Collect

When you visit our website, we automatically collect certain information about your device, including:

  • Web browser type
  • IP address
  • Time zone
  • Cookies installed on your device

We also collect information about how you interact with our site, including:

  • Pages and products viewed
  • Referring websites or search terms
  • Browsing behaviour

This is referred to as Device Information.

We collect this information using technologies such as cookies, log files, web beacons, tags, and pixels.

Order Information

When you make (or attempt to make) a purchase, we collect:

  • Name
  • Billing and shipping address
  • Payment information
  • Email address
  • Phone number

This is referred to as Order Information.

How We Use Your Information

We use your personal information to:

  • Process and fulfil orders (including payment, shipping, and confirmations)
  • Communicate with you
  • Screen for fraud or risk
  • Improve and optimise our website
  • Provide relevant marketing or promotional content (where permitted)

Sharing Your Information

We may share your information with trusted third parties to help operate our business, including:

  • Shopify (our eCommerce platform)
  • Google Analytics (to understand website usage)

We may also disclose your information where required to comply with legal obligations or to protect our rights.

Behavioural Advertising

We may use your information to provide targeted advertising or marketing communications.

You can opt out of personalised advertising through:

  • Facebook Ads Settings
  • Google Ads Settings
  • Bing Ads Settings

You can also visit the Digital Advertising Alliance opt-out portal.

Do Not Track

Please note that we do not alter our data collection practices in response to “Do Not Track” signals from your browser.

Your Rights

If you are located in certain regions (such as Europe), you may have the right to:

  • Access the personal information we hold about you
  • Request corrections or updates
  • Request deletion of your data

To exercise these rights, please contact us using the details below.

Data Retention

We retain your order information for our records unless and until you request its deletion, unless we are required to retain it for legal or operational purposes.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs.

Contact Us

For more information about our privacy practices or to make a request, please contact:

Universal Plumbing Plus
Privacy Compliance Officer
PO Box 56 335 Dominion Road
Auckland 1446

Email: sales@universalpp.co.nz